Metro Housing|Boston

1411 Tremont Street
Boston, MA 02120-3401

Phone: (617) 859-0400
1-800-272-0990 (MA only)

1-800-532-0183 (Relay Number)


This line is answered between 9:00 AM and 5:00 PM on Monday, Tuesday, Wednesday and Friday, and between 9:00 AM and 4:00 PM on Thursday.*


Lobby Hours: Monday – Thursday, 9:00 AM – 3:00 PM.*

While the lobby is not open for walk-in assistance on Fridays, the lobby is open to those with previously scheduled meetings.


*Our lobby and phone lines will be closed between 9:00 AM and 10:30 AM on the following days for staff training.

December 21, 2023

March 21, 2024

June 20, 2024

September 19, 2024



Housing Hub

Housing Consumer Education Center (HCEC)
Phone: (617) 425-6700

For people of all income levels seeking general housing advice, resources, supportive services, or financial assistance through RAFT for issues such as rent arrears or a utility shut off.

  • Resource Line Call Center:
Monday – Thursday  9:00 AM – 1:00 PM
  • Appointments:
Appointments are available Mondays and Tuesdays between 9:00 AM – 3:00 PM in 30-minute time slots.
Request an appointment by emailing the Housing Hub’s Resource Line at , by requesting one during walk-in hours, or by using our lobby kiosks any day.
  •  Walk-in Assistance:

Wednesday 9:30 AM – 11:00 AM


Leased Housing Gateway for Voucher Participants

Phone: (617) 425 – 6611

If you currently have a rental voucher with Metro Housing, or are a property owner with a Metro Housing tenant, and have questions, please visit our Help Center HERE.

  • Gateway Call Center

9:00 AM – 1:00 PM

  • Walk-in Assistance

Monday – Thursday, 9:00 AM to 3:00 PM (last check-in 2:30 PM)

Driving Directions

From Interstate 90 East

Take exit 22 toward Copley Square/ Prudential Center. Keep left at the fork,
follow signs for Prudential Ctr and merge on to Huntington Ave. Follow Huntington Ave/ Route 9 for 0.6 miles and turn left on Parker St. Drive 0.6 miles and turn left on Tremont St. Metro Housing|Boston will be one block ahead on your left.


From Interstate 93

Take exit 18 toward Roxbury/Andrew Sq/Mass Ave. Stay on Massachusetts Ave Connector and follow signs for Mass Ave/ Roxbury. Continue on to Melnea Cass Blvd. for 0.9 miles. Turn left on to Tremont St and continue for 0.5 miles. With the Reggie Lewis Center on your left, turn right to stay on Tremont St. Metro Housing|Boston will be one block ahead on your right

Public Transportation


Take the Orange Line to Roxbury Crossing. Exit station and cross Tremont Street. Metro Housing|Boston is immediately across the street from the station.

There are several bus routes that run within a two-block radius of Metro Housing|Boston. They are routes 15; 22; 23; 28; 44; 45; 66. There are multiple bus, rail, and Silver Line connections to our headquarters through Ruggles Station and Dudley Square.