Beginning in June, all in-office visits for HCEC and Financial Assistance will be by appointment only. Details will be announced soon. Leased Housing is currently operating on an appointment only basis. See below for details.
Contact Us
Metro Housing|Boston
Contact
(617) 859-0400
1-800-272-0990 (MA only)
1-800-532-0183 (Relay Number)
info@metrohousingboston.org
This line is answered between 9:00 AM and 5:00 PM on Monday, Tuesday, Wednesday and Friday, and between 9:00 AM and 4:00 PM on Thursday.*
Hours
Lobby Hours: Monday – Thursday, 9:00 AM – 3:00 PM.*
While the lobby is not open for walk-in assistance on Fridays, the lobby is open to those with previously scheduled meetings.
*Our lobby and phone lines will be closing at 11:30 AM on the following days for staff training. Those waiting on the phone or in the lobby at 11:30 AM will be served.
March 21, 2024
April 18, 2024
May 16, 2024
June 20, 2024
September 19, 2024
Housing Consumer Education Center (HCEC)
Contact
(617)425-6700
resourceline@MetroHousingBoston.org
Resource Line Call Center Hours
Monday – Thursday 9:00 AM – 1:00 PM
Appointments
Appointments are available Mondays and Tuesdays between 9:00 AM – 3:00 PM in 30-minute time slots.
Request an appointment by emailing the Housing Hub’s Resource Line at resourceline@metrohousingboston.org , by requesting one during walk-in hours, or by using our lobby kiosks any day.
Walk-In Assistance
Wednesday 9:30 AM – 11:00 AM*
Leased Housing Gateway for Voucher Participants
Contact
(617)425-6611
Gateway@MetroHousingBoston.org
If you currently have a rental voucher with Metro Housing, or are a property owner with a Metro Housing tenant, and have questions, please visit our Help Center HERE.
Gateway Call Center Hours
9:00 AM – 1:00 PM
*Effective April 1, HOUSING VOUCHER HOLDERS WILL NO LONGER BE ABLE TO WALK-IN FOR ASSISTANCE WITHOUT AN APPOINTMENT. For information on making an appointment, click HERE. Use this form ONLY if you are a voucher holder.
Driving Directions
From Interstate 90 East
Take exit 22 toward Copley Square/ Prudential Center. Keep left at the fork,
follow signs for Prudential Ctr and merge on to Huntington Ave. Follow Huntington Ave/ Route 9 for 0.6 miles and turn left on Parker St. Drive 0.6 miles and turn left on Tremont St. Metro Housing|Boston will be one block ahead on your left.
From Interstate 93
Take exit 18 toward Roxbury/Andrew Sq/Mass Ave. Stay on Massachusetts Ave Connector and follow signs for Mass Ave/ Roxbury. Continue on to Melnea Cass Blvd. for 0.9 miles. Turn left on to Tremont St and continue for 0.5 miles. With the Reggie Lewis Center on your left, turn right to stay on Tremont St. Metro Housing|Boston will be one block ahead on your right
Public Transportation
Subway
Take the Orange Line to Roxbury Crossing. Exit station and cross Tremont Street. Metro Housing|Boston is immediately across the street from the station.
Bus
There are several bus routes that run within a two-block radius of Metro Housing|Boston. They are routes 15; 22; 23; 28; 44; 45; 66. There are multiple bus, rail, and Silver Line connections to our headquarters through Ruggles Station and Dudley Square.