Our Leadership

Executive Director

Mr. Norris has served as the executive director of Metro Housing|Boston since 2007. With a staff of 155 and a $12 million operating budget, Metro Housing|Boston connects residents of Greater Boston with safe, decent homes they can afford and administers more than 9,500 rental assistance vouchers.

Prior to working at Metro Housing|Boston, Mr. Norris spent 10 years as the assistant director of Citizens’ Housing and Planning Association (CHAPA), in which he directed their state legislative policy work. Before that, he served as the coordinator of the National Consumer Law Center’s Foreclosure Prevention Program. He received his Bachelor of Arts degree from the University of the Pacific and his JD from the Massachusetts School of Law. He serves on the board of directors of CHAPA, the Massachusetts Community Banking Council and the Regional Housing Network of Massachusetts.

617.425.6606 | chris.norris@metrohousingboston.org

Deputy Director

Promoted to deputy director in January 2013, Ms. Nohl was previously director of Leased Housing from 2007-2012. She joined Metro Housing|Boston in 1999 as a team leader in the Rental Assistance department. Previously, she was the director of the Scattered Site Shelter at Tri-City Housing Task Force for Homeless Families in Malden. Ms. Nohl has a bachelor’s degree in American History and Secondary Education from Suffolk University.

617.425.6608 | susan.nohl@ metrohousingboston.org

Chief Financial Officer

Ms. Rousseau joined Metro Housing|Boston in 1997, managing the agency’s accounting and financial reporting functions, and was promoted to CFO in 2002. Prior to her tenure at Metro Housing|Boston, she managed the Accounts Payable department at Learningsmith, Inc. Ms. Rousseau graduated cum laude from Boston College with a bachelor’s degree in theology and earned a Master of Divinity degree from the Episcopal Divinity School.

617.425.6780 | anne.rousseau@ metrohousingboston.org

Director of Human Resources

Samentha joined Metro Housing|Boston in October 2017. She previously served as the Director of Human Resources at Health Imperatives in Brockton. She has enjoyed over seven years in the field of Human Resources, beginning as a HR Specialist and taking on progressively more responsible roles. She has experience specializing in both large and small size organizations in the capacities of recruiting, training, benefits, employee relations, payroll, and HRIS. Sam has a Bachelor’s of Arts in Management and Organizational Change from Pine Manor College.

617.425.6604 | samentha.alphonse@metrohousingboston.org

Director of Leased Housing

Ms. Beaupin-Jaramillo joined Metro Housing|Boston in 1995 as a relocation representative, and then served as a program manager for 10 years. In 2011 she has was promoted to assistant director of Leased Housing and was made director of Leased Housing in 2013. She is a member of the Rental Assistance Committee and is the chair of Metro Housing|Boston’s Diversity Luncheon Committee. Ms. Beaupin-Jaramillo attended Bay Path College for Business.

617.425.6621 | brunette.beaupin@ metrohousingboston.org

Director of Development

Carla joined Metro Housing|Boston in September, 2017 with over ten years of fundraising experience in the nonprofit sector. She previously served as the Executive Director of the Newburyport Education Foundation and the Boys & Girls Club of Woburn. Carla brings experience in implementing fundraising programs with a variety of donors, partners, and sponsors. She leads a team of three fundraising professionals that generate funds from individual, corporate, foundation and government sources. Carla graduated from Suffolk University with a degree in Government and Public Relations.

617.425.6679 | carla.beaudoin@metrohousingboston.org

Director of Information Technology

Mr. Nau was promoted to Director of Information Technology in February 2018.  He was previously the Systems Administrator/MIS Manager. He joined Metro Housing|Boston in May of 2005 as Network Administrator. Mr. Nau has also been a helpful member of the Handbook and Morale Committees. He holds a Bachelor of Computer Science degree from Wentworth Institute of Technology.

617.425.6657 | akida.nau@metrohousingboston.org

Director of Communications and Policy

Mr. Farrell joined Metro Housing|Boston in January 2013 after previously serving as Director of Development at the Boston Private Industry Council. While working as an independent management consultant in Ohio, Steve was the first executive director of a statewide non-profit housing association for people with developmental disabilities. Steve has also worked for United Way and City Year. A native of Watertown, Steven graduated from Northeastern University, earned a Bachelor of Philosophy degree from St. John’s Seminary in Brighton, and received a Master of Public Policy degree from Georgetown University.

617.425.6673 | steven.farrell@ metrohousingboston.org

Director of Housing Supports

Ms. Pensak joined Metro Housing|Boston in 2006 as the Director of Homeless Services, and later became Director of Client Services until March of 2013. After a brief tenure as the Chief Program Officer for Health Imperatives in Brockton, Mass., Ms. Pensak returned in March 2016 to become the Director of Housing Supports. Ms. Pensak spent many years at the Women’s Lunch Place and was previously the Director of Programs at Project Hope. Ms. Pensak holds a Bachelor of Science degree in Criminal Justice from Northeastern University. She also completed graduate studies in the Masters of Human Services program at the University of Massachusetts.

617.425.6650 | maura.pensak@ metrohousingboston.org

John Hillis

Director of Inspections and Owner Services, Compliance and Systems

John has been at Metro Housing since 2010.  He started as a Program Representative and has held a variety of various positions in our leased housing programs.

617.425.6736 | john.hillis@metrohousingboston.org