Our Leadership

Executive Director

Mr. Norris has served as the executive director of Metro Housing|Boston since 2007. With a staff of 250 and a $21 million operating budget, Metro Housing|Boston connects residents of Greater Boston with safe, decent homes they can afford, emergency housing assistance payments, and administers more than 9,500 rental assistance vouchers. Prior to working at Metro Housing|Boston, Mr. Norris spent ten years as the assistant director of Citizens’ Housing and Planning Association (CHAPA), where he directed their state legislative policy work. Before that, he served as the coordinator of the National Consumer Law Center’s Foreclosure Prevention Program. He received his Bachelor of Arts degree from the University of the Pacific and his JD from the Massachusetts School of Law. He serves as a member of CHAPA’s Policy Leadership Council and on the board of directors of the Regional Housing Network of Massachusetts.

617.425.6606 | chris.norris@metrohousingboston.org

Chief Financial Officer

Ms. Rousseau joined Metro Housing|Boston in 1997, managing the agency’s accounting and financial reporting functions, and was promoted to CFO in 2002. Prior to her tenure at Metro Housing|Boston, she managed the Accounts Payable department at Learningsmith, Inc. Ms. Rousseau graduated cum laude from Boston College with a bachelor’s degree in theology and earned a Master of Divinity degree from the Episcopal Divinity School.

617.425.6780 | anne.rousseau@ metrohousingboston.org

Chief Operating Officer

Mr. Farrell joined Metro Housing|Boston in 2013 after previously serving as Director of Development at the Boston Private Industry Council. While living in Ohio, Steve was the first executive director of a statewide non-profit housing association for people with developmental disabilities. Steve has also previously worked in policy, programs, and fundraising for City Year and United Way. A native of Watertown, Steven graduated from Northeastern University, earned a Bachelor of Philosophy degree from St. John’s Seminary in Brighton, and received a Master of Public Policy degree from Georgetown University. He now lives in Dorchester with his husband Todd.

617.425.6673 | steven.farrell@ metrohousingboston.org

Chief Human Relations Officer

617.425.6604 |christine.pearson@metrohousingboston.org

Director of Leased Housing

Ms. Beaupin-Jaramillo joined Metro Housing|Boston in 1995 as a relocation representative, and then served as a program manager for 10 years. In 2011 she has was promoted to assistant director of Leased Housing and was made director of Leased Housing in 2013. She is a member of the Rental Assistance Committee and is the chair of Metro Housing|Boston’s Diversity Luncheon Committee. Ms. Beaupin-Jaramillo attended Bay Path College for Business.

617.425.6621 | brunette.beaupin@ metrohousingboston.org

Chief Strategic Partnership
Officer

Carla Beaudoin became Metro Housing’s Chief Strategic Partnership Officer in 2021. In this role, Carla is responsible for community outreach, volunteer engagement, and fundraising. She joined Metro Housing|Boston in 2017 as Director of Development. She leads a team of professionals that generate funds from individual, corporate, foundation and government sources. With her experience creating strong strategic relationships with community partners, Carla and her team have set new records for annual fundraising amounts at Metro Housing. Carla has over fifteen years of fundraising experience in the nonprofit sector, having previously served as the Executive Director of the Newburyport Education Foundation and the Boys & Girls Club of Woburn. She has a certificate in Nonprofit Management and Leadership from Boston University and degree in Government and Public Relations from Suffolk University.

617.425.6679 | carla.beaudoin@metrohousingboston.org

Director of Information Technology

Mr. Nau was promoted to Director of Information Technology in February 2018.  He was previously the Systems Administrator/MIS Manager. He joined Metro Housing|Boston in May of 2005 as Network Administrator. Mr. Nau has also been a helpful member of the Handbook and Morale Committees. He holds a Bachelor of Computer Science degree from Wentworth Institute of Technology.

617.425.6657 | akida.nau@metrohousingboston.org

Director of Housing Supports

617.425.6650 | felisha.marshall@MetroHousingBoston.org

John Hillis

Director of Inspections and Owner Services, Compliance and Systems

John joined Metro Housing|Boston in 2010 as a Section 8 Program Representative. From 2012 – 2017 he oversaw the Continuum of Care Permanent Supportive Housing Programs, and then transitioned to serving as an Assistant Director of Leased Housing. John transitioned into his current role as Director of Inspections and Owner Services, Compliance and Systems in 2019. John serves on the Rental Assistance Committee and participated on Metro Housing’s Strategic Planning Committee. He received a Bachelor of Arts degree in English from the University of New Hampshire.

617.425.6736 | john.hillis@metrohousingboston.org

Kristin Ross-Sitcawich

Director of Financial Assistance Programs

Kristin joined Metro Housing in 2020 with more than 25 years of experience in human services, most recently as Director of Homelessness Prevention and Home Ownership Programs at Community Teamwork, Inc. Kristin has served as a member of the board of directors for Lowell Community Health Center, Lowell Transitional Living Center, Lowell Housing Authority, and is a former elected official to the Lowell School Committee. She received her Bachelor of Science at the University of Massachusetts at Lowell with a dual degree in Criminal Justice and Psychology.

|kristin.ross@metrohousingboston.org

Katharine Milton

Director of Civil Rights and Fair Housing

Ms. Milton joined Metro Housing|Boston as the Director of Civil Rights and Fair Housing in 2021. She leads the organization’s civil rights and fair housing initiatives on policy, advocacy, technical assistance, and training. Ms. Milton also serves as the organization’s compliance officer for the American with Disabilities Act (ADA), Violence Against Women Act (VAWA), and the Language Access Program (LAP). Ms. Milton has more than 15 years’ experience advocating for, and representing under-resourced communities, including families with low incomes, persons with disabilities, undocumented workers, and survivors of domestic violence. She serves as a Commissioner on the Somerville Disability Commission and on the Board of Directors of East Somerville Main Streets. She received her Bachelor of Arts degree in Spanish and Humanities from Providence College and her JD from Suffolk University Law School.

617.425.6681|katharine.milton@metrohousingboston.org