RAFT Program Coordinator

• Metro Housing Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

Metro Housing|Boston’s mission:  “We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”

The Residential Assistance for Families in Transition [RAFT] Program Coordinator will oversee the administration of the Department of Housing and Community Development’s RAFT Program. In addition, s/he will be expected to be an active and engaged participant in Boston’s housing and homeless community, representing the interests and priorities of Metro Housing.

• • • • • • • Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds;
            • Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy;
            • Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner;
            • Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications;
            • Track client referrals and program outcomes and maintain client data and documentation;
            • Other duties as assigned

• • Ability to communicate effectively and compassionately with clients, internal team members and external partners.
  • Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities;
  • Ability to work under pressure, meet deadlines, and complete repetitive tasks quickly and accurately;
  • Excellent organizational skills with the ability to manage various long-term projects concurrently;
  • Sensitivity to the needs of a diverse, low income population. Demonstrated ability to handle emotionally stressful situations and manage conflict. Empathetic to those needing reasonable accommodations as well as language assistance;
  • Ability to both work independently and with a team;
  • Strong interpersonal and written and oral communication skills;
  • Proficient with Windows, Microsoft Access, Word, Excel, and comfort learning new software and tracking systems;
  • Bachelor’s Degree or equivalent related work experience;
  • Experience with housing systems, homelessness, and social service providers (preferred).

Salary: $52,500 with excellent benefits.   (This is a non-exempt position)  Please see website:  http://metrohousingboston.org/