Due to the large increase in the number of applications to our rental and mortgage relief programs, our response time (not approval time) to contact applicants is currently taking approximately seven weeks. Please be sure your application and all documentation are complete.
Submitted RAFT applications that are complete and include all documentation will be processed before incomplete applications, and emergency applications where an eviction execution is imminent may be given priority. Contacting us prior to assignment will delay processing.
We understand that the COVID-19 health crisis has made it difficult to get some documents. Please complete the application and attach the documents that you have available. If you do not have access to the documents and need additional time, please let us know, and we will do our best to work with you.