03 Nov Case Manager Specialist
Metro Housing|Boston (formerly Metropolitan Boston Housing Partnership) is a regional non-profit housing agency that serves more than 25,000 households annually. Our broad array of programs and services, as well as our extensive network of property owners and fellow service providers allow us to address a wide range of housing-related issues from preventing evictions and homelessness to helping people find suitable homes to making rent more affordable.
Metro Housing|Boston’s mission: “We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”
The Case Manager Specialist will be part of the Specialized Intensive Programs and Services Team (SIPS) team. The SIPS team provides homelessness prevention and stabilization services and programs including; the housing first initiative, and all intensive case management programs and services to extremely vulnerable persons. The SIPS team works closely with the Hoarding team and staff interchange their expertise as needed.
The Case Management Specialist will have experience working with specialized populations including; chronically homeless, chronic elders who are homeless, homeless families or families at risk of homelessness and others struggling with mental health, substance abuse, hoarding behaviors, and/or other issues that impede permanent housing placement and stability for both individuals and families. The Specialist will be responsible for conducting an in depth housing assessment to determine the services and supports needed to maintain affordable, decent housing for the client. The Specialist will implement services and assist with accessing resources as needed and/or requested by the individual or family. The Specialist will be highly skilled, experienced with advocacy and willing and able to accompany clients to myriad appointments including but not limited to; court, medical and/or behavioral health appointments, legal service agencies, and other essential places of service or resources. The Specialist will also conduct home visits and/or meet with clients in the field as needed. Finally, the Specialist will assist with housing search activities including completion of applications and housing search outreach to providers and/or property owners including; management companies, individual owners, assisted and/or transitional living programs.
- Conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance use, employment, health care and housekeeping, including hoarding/squalor and sanitation;
- Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI resolution, credit problems, and assistance with financial applications;
- Develop partnerships and collaborations with internal and external service providers to ensure client receives comprehensive services within Housing First Framework;
- Assist client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
- Maintain on-going relationship with placed clients and/or ensure that they are connected to community supports and services;
- Make home visits to clients who have obtained permanent housing as needed and/or requested.
- Ensure that all homeless or at-risk clients are assisted with completion of standardized, universal applications;
- Ensure that all clients receive explanation and assistance with navigating housing application processes including referral to all appropriate housing opportunities, including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations;
- Assist clients as needed with on-going housing search including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present;
- At least 5 years of Case management and assessment experience with homeless individuals and families;
- Experience with crisis intervention regarding issues such as homelessness, mental health, hoarding, and substance abuse;
- Experience assisting clients with housing barriers including legal, financial, psychological and criminal;
- Knowledge and experience with MA state service systems including, but not limited to, Department of Transitional Assistance, the Department Children’s Services, and the Department of Mental Health;
- Knowledge and experience with service agencies and resources for homeless individuals and families;
- Experience with direct service delivery;
- Excellent flexibility and time management skills;
- Willingness to accompany clients as needed to appointments;
- Willingness to work as part of a team to promote the goals of the program and agency;
- Sensitive to the needs of the homeless, low income and diverse populations;
- Ability to work in a busy, diverse team setting;
- Excellent time management, organizational and communication skills;
- Bi-lingual preferred.
Salary & Benefits
Salary and benefits commensurate with experience