06 May Manager, Admissions, Leasing, Moves, and Portability
- Metro Housing Boston (formerly Metropolitan Boston Housing Partnership) is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.
Metro Housing|Boston’s mission: “We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”
The duties of this position include a wide range of managerial responsibilities related to multiple aspects of the Leased Housing Program. The Manager is responsible for supervising staff, monitoring their team’s performance and providing support to reporting staff. The Manager’s job functions include reviewing and evaluating the activities of staff responsible for ensuring applicant, tenant or vendor compliance with requirements in one or more functional areas of the Leased Housing Program. The Manager will frequently be required to use independent judgment in making recommendations in accordance with existing procedures or written guidelines, such as Metro Housing policies, HUD and DHCD regulations, handbooks, desk references, or existing records.
Managing Director, Adm., Leasing, Moves and Portability
Responsibilities May Include:
- Manage the front desk staff, office administrative assistant and the reception area to ensure effective telephone/client walk-ins and mail communications both internally and externally.
- Develop and maintain ongoing training and resource materials for Front Desk staff in coordination with staff from other departments
- Organize and document office operations and procedures, and ensure these procedures are being followed by staff.
- Use phone reports and other internal and external customer service metrics (including those to be created) to develop and maintain a robust in-person experience for all visitors and guests to the office
- Manage and maintain the internal office seating chart and location process
- Manage contracts and price negotiations with vendors and service providers, including but not limited to janitorial services, waste management, and vending machine vendors.
- Negotiate the purchase of office supplies for the entire staff in accordance with company purchasing policies and budgetary restrictions.
- Verify and approve all office orders submitted to the Administrative Assistant, submit to accounts payable, and ensure they are paid on time.
- Prepare recycling materials in preparation for regular pickup.
- Serve as point person for maintenance and, in coordination with Office and Administrative Assistant, invoices and bills for vendors.
- Manage assigned employee schedules and time cards, identify appropriate scheduling and tasks for receptionists, and troubleshoot scheduling conflicts as they arise.
- Serve as a contact for contacting building maintenance services during and outside office hours
- Other duties as assigned.
- Specific Duties
- Monitors and oversees the program teams responsible for:
- Determining applicant eligibility for HCV assistance;
- New client leasing and client moves within the HCV program; and,
- Administering the agency’s portability program.
Admissions, Leasing and Moves
- Supervises and monitors staff responsible for HCV admissions, leasing and moves;
- Conducts regular compliance reviews of client files to ensure program transactions related to eligibility, leasing & moves for tenant based vouchers are conducted pursuant to applicable Metro Housing procedures, MTW policies and HUD regulations;
- Reviews voucher extension requests and takes action to reissue or cancel vouchers;
- Assists Specialists with more complex situations that arise during eligibility determination, voucher issuance, and processing of new client leases and transfers; provides technical guidance that reflects agency policies and procedures.
- Supervises and monitors staff responsible for portability clients;
- Conducts regular reviews of client files to ensure program transactions related to portability are conducted pursuant to applicable Metro Housing procedures, MTW policies and HUD regulations.
- Serves as a liaison to other housing authorities to resolve portability issues that cannot be addressed or resolved by the Lead Portability Specialist;
- Oversees and coordinates implementation of agency MTW policy on portability move-outs;
- Approves termination of portability clients; and,
- Assists Portability Lead Specialist with complex situations that arise during portability processing and billing, providing technical guidance that reflects agency policies and procedures.
- Monitors and oversees the program teams responsible for:
- A Bachelor’s Degree in public or business administration, social work, or a related field.
- At least three (3) years’ experience working in Public Housing, Housing Choice Voucher/Section 8, or other Federal housing programs, including at least five (1) years at a supervisory level;
- Ability to understand and implement HUD regulations, and other Federal, state and local laws, rules and regulations related to low income housing, including Metro Housing and DHCD MTW policies and procedures;
- Ability to plan, schedule, assign, supervise, train, and evaluate the work of subordinates in a manner which will maintain a high level of productivity and morale;
- Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees;
- Ability to complete complex and detailed tasks in a timely manner;
- Ability to plan and prioritize duties;
- Ability to operate business machines and use housing software; and,
- Ability to work independently, performing relatively complex work in an accurate and timely manner without close supervision.
- Ability to exercise good judgment
- Strong time management skills with the ability to handle large caseloads and high volume of work in a busy, fast paced environment.
- Ability to multi-task handling several tasks at once, anticipating and identifying problems and putting forward solutions
- Ability to handle frequent interruptions without a loss of efficiency/productivity or accuracy.
- Attention to detail in all aspect of work
Preference Given To:
- Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.
- Candidates who live within two miles of Metro Housing|Boston’s headquarters at Roxbury Crossing.
Salary & Benefits
Salary: $64,000 with excellent benefits. (This is an exempt position) Please see website: http://metrohousingboston.org/